Concierge Medicine: Frequently Asked Questions
Q. What is concierge medicine?
Concierge medicine, or personalized healthcare, is an innovative model of medical practice that puts the patient at the center of the healthcare experience by limiting the total number of patients the clinic will see. By joining your physician’s new practice and paying an annual membership fee, you and your doctor will not be pressured by the typical time constraints and long wait times. This model allows the physician to know the patient extremely well, and to deliver the highest levels of personalized care.
Q. Are there family discounts on the membership fee and what does it cover?
Yes, tiered pricing is available for additional family members living in the same home. Your retainer fee secures your membership and includes your spouse and any dependent children between the ages of 12 and 26 in your doctor’s practice. It affords you all the services and specialized care listed in your membership agreement. Traditional health insurance will still provide for any medically necessary services for diagnosis or treatment outside of what’s included in the membership. You will continue to pay deductibles and co-payments as outlined by your insurance.
Q. Do I have to pay the annual fee all at once?
Members have the option of paying the membership fee annually ($1,650), semi-annually ($825) or quarterly ($412.50). These fees can be paid by check or credit/debit card.
Q. Does my insurance or FSA/HAS cover the annual fee?
Your insurance will remain completely separate from your membership fee. The conveniences and services provided are independent from any service covered by your private of Medicare health insurance plan. However, the program’s eligibility for reimbursement may be eligible for reimbursement through some HSAs/FSAs. It is the responsibility of the member to receive approval from their benefits administrator as to the amount that may be reimbursable.
Q. Do I still pay a co-pay?
Yes. Members are responsible for all deductibles and co-payments required by their insurance provider.
Q. How do I become a member?
Please call the direct line we have set up for patient inquires at (225) 344-0380 to schedule an informational visit at your convenience. We encourage you to come in for a tour of the office, to meet the physician and staff, and to review the service with one of our staff members.
Q. How will I contact the doctor?
Phone calls to your physician’s office will be promptly answered by your physician’s concierge staff. Once you are a member, you will also be provided with your physician’s cell phone number, which will be used for after-hours phone calls that cannot wait until the next business day.
Q. What happens if I need the doctor after hours?
Simply call your physician’s cell phone or access him via email. We respond to patients promptly; day or night.
Q. Will my physician make a house call or workplace visit?
These types of visits will be handled on a case-by-case basis. Your physician will evaluate whether such a visit is essential to your health and well-being. These visits are rarely necessary, given the availability of the doctor for patients at the office.
Q. What do I do when I need to see a specialist?
We are happy to coordinate an appointment for you and will be able to closely monitor your progress while under a specialist’s care.
Q. Is there a limit to the number of members?
Since the ultimate goal is to have more time with our patients, at member capacity of 450 a waiting list will be established.